£12 million of investment provides Putney passengers with better, more accessible station.(Network Rail)

£12 million of investment provides Putney passengers with better, more accessible station

Network Rail’s route managing director, Becky Lumlock (far left), and Network Rail’s Chairman, Sir Peter Hendy (far right) were joined by MP for Putney Justine Greening (centre), Baroness Valentine (centre, second row) and representatives from Wandsworth Borough Council, South West Trains and local residents.(Network Rail Image)

Network Rail today (14 July 2017) joined Justine Greening MP to mark the completion of a series of upgrades at Putney station which have made the station more accessible and have provided better facilities for the nine million passengers who use the station each year.

Over the last five years, Network Rail has invested £12 million as part of its Railway Upgrade Plan to extend platforms to accommodate longer, 10-car trains and to install lifts to make the station accessible, among a wide range of  improvements.

As a result of the improvements, passenger satisfaction at the station has risen from 66% to 77%.

Becky Lumlock, route managing director at Network Rail, said:

“Our Railway Upgrade Plan is all about providing a better railway for passengers, so it is fantastic to be able to mark the completion of our work at Putney.

“Over the last five years our £12 million of upgrades at Putney station have created a better, more comfortable station for the nine million passengers who use the station every year, and I’d like to thank passengers for their patience while we completed our work.

MP for Putney Justine Greening, said:

 “It’s great news for local commuters that the work at Putney Station is finally completed. Our local community now has a fully accessible Putney station with lifts which are a big help for parents with buggies and less mobile passengers, plus other improved facilities. That’s alongside the significant investment at Waterloo bringing more trains with extra capacity which will also help improve the quality and reliability of our daily commute.”

Adam Piddington, customer service director for South West Trains, said:

“The improvements to Putney station have been very positive for passengers. We’ve installed three additional ticket machines, extra customer information screens, fully-accessible toilet facilities and a brand new ticket office.

“We’ve also improved the look of the station by refurbishing the façade of the entrance and adding two new retail outlets.

“Our customer satisfaction survey shows that passengers are pleased with the station developments and we are confident they will continue to benefit from the investment for years to come.”


Over the least five years passengers have benefitted from a series of upgrade schemes that have delivered:

  • Longer platforms to accommodate longer trains.
  • Lifts from the station concourse to all platforms.
  • A new heated booking hall with three additional ticket vending machines, a new ticket office and a full accessible toilet (opened on request).
  • Two new retail units in the booking hall.
  • A new passenger assistance area on platforms 2 and 3.
  • A new 80 metre canopy on platform 1 to provide a sheltered waiting area on platform 1.
  • Improvements to the station façade including an additional set of doors at the main entrance.
  • Tactile paving on platforms 1, 2 and 3 to improve safety for passengers.