Double success for London Midland at RailStaff Awards.(London Midland)

London Midland’s head of community rail, Faye Lambert, and Smethwick Rolfe Street adopter, Sultana Shahid.(London Midland Image)

London Midland scooped two prizes at this year’s RailStaff Awards.

James Graysmark was Highly Commended in the Samaritans Lifesaver category for stepping in to save another life. James works as a customer service assistant at Worcester Shrub Hill station.

The judges said:

 “After talking to and seemingly convincing an anguished female not to take a rash decision, he continued to monitor and acted quickly to pull her away from danger.”

London Midland’s head of community rail, Faye Lambert, also received a Highly Commended award in the Outstanding Customer Service category. The judges said,

“Over the past 10 months, she has brought a focus to community initiatives within the company and has used her seemingly boundless energy to find solutions to all the issues which have be managed in developing community projects.”

London Midland’s work with communities was also recognised with five wins at last week’s Community Rail Awards.

Commenting on the RailStaff Awards, London Midland commercial director, Richard Brooks, said:

“We are very proud of James and Faye. Each has received recognition for very different reasons but they both are great examples of excellence in the rail industry that goes above and beyond the day to day challenges of running a highly valued public service.”

The RailStaff Awards started in 2007 with an aim to show recognition of the great work of the people in the rail industry and to appreciation for the people who deliver the railway – from drivers to cleaners, and engineers to station staff. Often these are stories of lives saved, careers turned around and adversity conquered.

In 2016, The RailStaff Awards saw over 1,000 people in attendance, 1,800 nominations and 45,000 votes.