Rail Community Officers scoop South Western Railway award.(SWR)

Rail Community Officers scoop South Western Railway award

 Eastleigh Rail Community Officers (RCOs) scooped a customer service award from South Western Railway  (SWR Image)

South Western Railway celebrated its very first Excellence Awards to recognise employees who go the extra mile for customers.

  • 16 individual and group winners from South Western Railway recognised for their dedication and excellent customer service
  • Nominations received from colleagues throughout the year
  • Ceremony held in Southampton on Friday 20 April 

The Eastleigh station team is celebrating this week after their Rail Community Officers (RCOs) scooped a customer service award from South Western Railway. The Eastleigh Rail Community Officers (whose patch also includes Salisbury, Fareham and Farnborough) were presented with their award along with a number of their colleagues who were also honoured for their outstanding contributions.

The team of officers were recognised for the work they do to reduce cycle theft in Farnborough and Fleet. Working alongside British Transport Police (BTP) and neighbourhood policing teams, they have also tackled other issues head on including antisocial behaviour, petty theft, and hate crime incidents. This was done through introducing increased visibility and patrols as well as engaging customers across the network.

The team is based at Eastleigh station but they cover a wide patch. As well as their close work with BTP, the RCOs engage with other police forces, charities, schools, colleges, universities, street pastors and town rangers in order to prevent crime and assist vulnerable people.

Andy Mellors, South Western Railway’s Managing Director, said:

“I am proud of all of our Excellence Awards winners who have provided first class customer service over the past year. They represent the very best of our company values and clearly love the work that they do.

“We can only recognise a small number of our employees at these awards but we know we have dedicated teams across the entire South Western Railway network who go the extra mile every day.”

On receiving the award, team leader of the Eastleigh RCOs, Steve Gregory said:

“We are delighted to be recognised for our dedication to safety. We work with so many different partners to ensure the railway is as safe an environment as possible so this award is as much about teamwork as it is about just one group of RCOs. This award means a lot to all of us at Eastleigh”

Other award Winners:

Lynn Robertson with SWR's Commcercial Director, Joost Noordewier Mortlake station's Daniel Opoku Ascot station won the award for setting the highest standards

From left:Lynn Robertson with SWR’s Commercial Director, Joost Noordewier…Mortlake station’s Daniel Opoku..and Ascot Station team.(SWR Images)

Staff at Liphook station are celebrating this week after their Ticket Office Clerk scooped a customer service award from South Western Railway. Lynn Robertson was presented with her award along with a number of her colleagues who were also honoured for their outstanding contributions.

She said:

“It was real honour to collect this ‘Dedicated to Safety’ award and be recognised in front of so many people.

“I’m so thankful that my colleagues chose to nominate me and hope my work around safety at stations will help keep schoolchildren and young people safe and out of harm’s way.”

Mortlake Station’s Ticket Office Clerk scooped a customer service award from South Western Railway. Daniel Opoku said:

 ”It was a fantastic honour and surprise to pick up this award in front of all my peers. The award I won was named ‘Committed to our Customers’ which is certainly true. I’m very grateful for the recognition and will do my best to continue entertaining customers and providing exceptional customer service at Mortlake.”

The Ascot station team scooped a customer service award.Station Manager Manoj Bhardwaj said:

“The Ascot team always sets the highest standards to ensure everything is safe and secure for big race event days. During big events, the team is focused on getting customers moving as quickly as possible.The team at Ascot – Sarah Backhouse, Chrissie Tregear, Syed Ahmed, Trevor Thomas, Anthony Howard, Rosemary Gomes and Alex Lewis were all professional and dedicated to the job”.

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