Brits line up to say how they love to queue.(First Group)

  • Research commissioned by First Bus has discovered Brits love the sight of an orderly queue, but don’t enjoy standing in them
  • The First Bus Travel App gives you real-time information on local services which means you can avoid waiting unnecessarily at the bus stop as you can see when your bus is due to arrive.

It’s official, Brits just LOVE to see an orderly queue. Over 90 percent of Brits say that the sight of a well-behaved waiting line makes them feel HAPPY.

And with 45 percent of us claiming we do it better than anywhere else in the world, it’s no surprise that a massive 96 percent of us think queueing is part of the British character.

The research, commissioned by First Bus, discovered that 67 percent of people say they feel annoyed when they view a queue abroad where everyone is pushing in willy-nilly, while one in five (22 percent) admit that it drives them into a furious rage.

So, it’s no surprise that we hate queue bargers, with 73 percent of us saying they should be made to go to the back of the queue, 9 percent saying they should be fined and a militant seven percent saying they should be put in the stocks.

However, around a quarter of us (25 percent) do admit that we’ve pushed into a queue once or twice when it has been urgent and seven percent confess that they do it “all the time”.

While our stiff upper lip may tremble with emotion at the sight of a beautiful British queue, we don’t enjoy standing in them. 68 percent of Britons admit that standing in line is boring, while only 18 percent enjoy the experience – if it’s fast moving.

In fact, on average we only spend 12 minutes in a queue before we start getting cross and the average Brit would pay £3 just to avoid standing in a 20-minute queue.

Melanie Rees, Director of Customer Experience at First Bus, who commissioned the research, says:

“While we appreciate the British do admire a good queue, this research also shows how little we enjoy being a part of them.

“The First Bus Travel App gives you real-time information on local services which means you can avoid waiting unnecessarily at the bus stop as you can see when your bus is due to arrive. It even saves your recent stops and your favourite journeys, so you’ll always know which bus you need to catch and where to catch it.

“We’ve also seen bus boarding times improve since the introduction of contactless payments and tickets you can purchase on your smartphone, as customers don’t need to worry about having the right change for their bus fare and can buy their tickets in advance of the bus via our mTickets app. Boarding a bus is quicker and easier than ever before!”

And indeed, over two thirds of Britain (68 percent) believe that they wait less time in queues than their parents did thanks to time saving devices and online booking.

When it comes to types of queues, our least favourite by far are toilet queues, loathed by 44 percent of the population, followed by shop checkout (33 percent), post office queue (32 percent) and bank (29 percent).

We keep ourselves occupied mainly by looking at our phones (58 percent), checking out the other people in the queue (35 percent) and daydreaming (also 35 percent).

About a third of us (32 percent) will chat to a stranger, 30 percent will message mates while one in five will sigh and tut (19 percent).

Surprisingly the research also found that over-60s are more relaxed about queuing than their younger counterparts. Only 15 percent of them were driven into a fury by poor queuing etiquette compared to 26 percent of 16-to-29-year olds.  And they would only pay £1.10 to avoid the 20-minute queue compared to £4 splashed out by the spendthrift 16-to-29-year olds.

Regionally, Edinburgh is the long line capital of Britain, where they spend 41 minutes a week in queues on average, compared to the 30 minutes spent by people in Norwich.

Top 10 things people do in queues:

  1. Look at our phones (58 percent),
  2. Check out the other people in the queue (35 percent)
  3. Daydreaming (35 percent)
  4. Chat to a stranger (32 percent)
  5. Message mates (30 percent)
  6. Listen to music (20 percent)
  7. Sigh and tut (19 percent)
  8. Post on social media (19 percent)
  9. Think about work (11 percent)
  10. Check pockets for something to eat (9 percent)

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