Anthony Smith, chief executive of the independent watchdog Transport Focus, said:
“This latest news underscores that passengers are not getting the train service they are paying for. Passengers deserve a more reliable service that is better value for money. The Rail Review must bring about fundamental change to repair trust amongst the travelling public.
“In the meantime, train operators must actively encourage passengers affected by delays or cancellations to claim compensation, making it quick, easy and automated as soon as possible to show that railway is run for passengers’ benefit.”