Commenting on the introduction of summer timetable changes on the 19 May 2019, Anthony Smith, chief executive of the independent watchdog Transport Focus, said:
“Passengers want nothing less than a smooth set of timetable changes that deliver tangible improvements.
“They paid a hefty price a year ago for a poorly manged set of major timetable changes. To regain the confidence of passengers, the rail industry must pull out all the stops to ensure these improvements deliver more punctual and reliable services.
“Passengers will expect someone to be placed in charge of major timetable changes in future, to ensure robust oversight and with the power to hit the stop button when something is not going to work.”