- German car brings artificial intelligence (AI) in the customer service
- Talking robot head SEMMI first time in use for rail travelers in Germany
- Additional source of information for travelers
(Berlin, June 12, 2019) The robot head smiles at the travelers and greeted him, “Hello, I’m SEMMI. What can I do for you? “Around 300,000 rail customers is one of Berlin’s main train station daily. Many of these are for the first time in the capital. Where are the lockers, how to get comes from and where it is in the station sushi to Alexanderplatz the fastest? Robot lady “SEMMI” knows his way well and provides prompt the right answer.
Prof. Dr. Sabina Jeschke, DB Chairman for digitization and technology, says:
“SEMMI is the speaking evidence that potential Artificial Intelligence for our customer provides. With the increasing demand in the web and its integration with other public transport and the information needs of our customers increases. With new technologies we want to complete our information services to more digital services, thus relieving the staff on site. “
Smart is especially the technology behind SEMMI: The DB has developed an artificially intelligent, cloud-based voice response system that can be used regardless of the appearance – whether as a chatbot in an app, as a voice assistant or as a robot. In the interaction with travelers SEMMI learns and accumulates through each test day more knowledge of. The database development has already been tested at Frankfurt Airport, together with the Japanese train on JR East Tokyo Central Station.
SEMMI can be found at the Berlin Hauptbahnhof in DB Travel Center, where for a first testing period of six weeks in operation. Connected to the IT information systems, DB processes and responds SEMMI questions about the trip and is an additional point of contact for customers. The staff at the counters has more time for intensive counseling about tickets, travel planning and specific individual needs. In addition, can be reduced in this way waiting times, especially during peak hours.
SEMMI stands for “Socio-emphatic human-machine interaction.” In addition to information about the trip SEMMI can small talk. Recognizes questions and answer them here in German and English automatically. If necessary, they dominated other languages such as French, Polish, Spanish and Italian. Special thickness comes AI voice systems as they are stuck in SEMMI even with major disruptions to, for example, after severe weather. Therefore, DB here increasingly on new technologies to communicate even in these cases their customers in “real time” with words and deeds.