Commenting one year on from the launch of the Government’s Inclusive Transport Strategy about the opening of a new £20m government accessibility improvements fund for the rail network [announced today] Anthony Smith, chief executive of Transport Focus, said today:
“This new investment in small scale accessibility improvements at stations is a welcome move to help rail passengers with disabilities travel freely and with greater confidence on the network.
“We know that many disabled travellers report receiving a good service, but that there is still a long way to go until people with disabilities have full access to trains and station facilities. The rail industry and their staff must now get behind all the changes required to deliver the more accessible network of stations promised.
“We know from the National Rail Passenger Survey that small changes can mean big improvements for all passengers, including those with disabilities. Passengers with disabilities must not continue to experience a mixed response to their requests for help. Operators must ensure that all booked help arrives, and that the correct help is provided.”