Punctuality average relative customer satisfaction at over 96 percent ⋅ increased punctuality ⋅ 33 percent less cancellations
The quality drive train PLUS continued to perform strongly and the retracted success stabilize. This is the conclusion one year after the launch in July 2018th
The S-Bahn fulfills its punctuality target.
Up to and including 25 August, the punctuality averaged 96.26 percent, nearly 1.5 percentage points over the same period last year.
The S-Bahn trains are more reliable.
In the period 1 January to 15 August 2019 there were 33 percent fewer cancellations and 23 percent less rolling stock failures compared to the same period last year.
The S-Bahn customers are happier.
Customer satisfaction has improved with respect to the timeliness, by 0.16 points. The note was in May 2019 at 2.80 (see May 2018. 2.96 on a scale from 1 = very good to 5 = poor). The overall grade was in May 2019 at 2.52.
The train stations are more attractive.
26 stations have been embellished since the start of S-Bahn PLUS. This year, among others Adlershof. 17 stations have been upgraded structurally. This year, among other things, Pankow and Neukölln. A total of 12,000 square meters of graffiti protection is applied. New destination indicators were installed on the station Gehrenseestraße, from October in Wildau. The trial run for the new display generation ZIM (train-Info Monitor) is expected to start in early October in Fredersdorf.
Alexander Kaczmarek, Corporate Representative of DB for Berlin:
“We promised and delivered. Now that we have almost entirely achieved our punctuality target of at least 96 percent in recent months, we can say that our actions affect. Now we have to continue for us and just do not let up. Then we keep the S-Bahn Berlin continues to be successful. “
Peter Buchner, CEO of S-Bahn Berlin, added:
“It’s nice to see what we can achieve when all employees and business pull together. I would like to thank everyone involved.”
Project teams of Group companies DB Netz, DB Station & Service, DB Energy and S-Bahn Berlin have taken the 2018 operations under the microscope and a program (running until 2025) drawn from more than 200 blocks. DB is a good 30 million euros for the quality offensive.
For more information, see the fact sheet for quality offensive train PLUS or on the website at sbahn.berlin