David Sidebottom, Director at the independent watchdog Transport Focus, said:
“After a year of more stable – but still patchy – rail performance many rail passengers will be mystified that rail fares should be going up at all, let alone by 2.8 per cent next January.
“The National Rail Passenger Survey shows that less than one third (30%) of rail commuters are satisfied with the value for money of their ticket. Transport Focus believes it’s time for a fairer, clearer fares formula based on calculations that use the Consumer Prices Index, rather than the discredited Retail Price Index.”
“After recent disruption and a lot of misery over last winter, rail operators still have a great deal to improve. To help focus their efforts it is vital that passengers ‘make delay pay’ by claiming every time for any compensation they are due.