Southeastern introduces ‘Delay Repay 15’ compensation -Transport Focus response

“Southeastern passengers will welcome the introduction of Delay Repay 15 compensation.

“Transport Focus research found just 35% of passengers who were eligible claimed compensation for their journey.

“So, it’s now important that Southeastern actively encourages passengers to claim and make it quick and easy to do so.

“When things go wrong train operators must ensure every eligible passenger knows about compensation and how to claim. To make their voice heard passengers must claim every time and Make Delay Pay.”


Transport Focus’s Make Delay Pay campaign aims to raise passenger awareness of compensation for delayed and cancelled train journeys, persuade more rail users to claim what they are entitled to and ensure train operators streamline the claims process through easier online and automated systems.

Passengers can find out more on how to claim at